FIRE SERVICE BOOKSTORE POLICIES
The Fire Service Bookstore strives to have the best prices and the best customer service possible. If at any reason you are unsatisfied with your transaction, never hesitate to contact us at 800-342-2034.
Discount Policy Members of their respective Chiefs organization will receive a 5% discount off the retail price of all IFSTA or FPP items purchased, or the sale price, whichever is the greater discount. The IFSTA Essentials of Fire Fighting and the Delmar Firefighters Handbook are always 10% off!
Return Policy Items may be returned within 30 business days without prior authorization. Items being returned after 30 days require a Return Authorization number and are subject to approval. All items must be returned in their original condition. Returns are subject to a 15% restock fee of the list price.
Bounced Checks/ Declined Credit Cards NSF checks and declined credit cards are subject to a $20.00 or 20% fee, whichever is greater. Declined credit cards will be run a second time before incurring this charge. If the credit card processes the second time, a $5.00 charge will be added to the bill. NSF checks will not be resubmitted for payment.
Interest Interest will begin accruing after 30 days from the invoice date. Interest will accrue at 18% annually, or 1.5% per month.
Privacy Policy Statement
This is the web site of Western Fire Chiefs Association dba Fire Service Bookstore.
Our postal address is:
727 Center St NE, Ste 300
Salem Oregon 97301
We can be reached via e-mail at admin@fireservicebooks.com or you can reach us by telephone at 503-365-0700
For each visitor to our Web page, our Web server automatically recognizes platform information. We collect the e-mail addresses of those who communicate with us via e-mail, information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used to improve the content of our Web page, used by us to contact consumers for marketing purposes.
With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart.
If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
>From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information is used, you should check back at our Web site periodically.
Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address.
Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them.
Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address.
With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.
